TERMS AND CONDITIONS

Updated September 2025

1. General

These Terms and Conditions (“Terms”) of service govern your use of our website, www.havaragroup.com (“Website”), and all purchases made through it. By using the Website, placing an order, or engaging and communicating with us, you agree to be bound by these Terms as well as our Shipping Policy, Returns & Refunds Policy, and Privacy Policy (together, “Policies”). 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the Website through which the service is provided, without express written permission from the Company. The headings used herein are included for convenience only and will not limit or otherwise affect these Terms.

We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms or if we decide, in our sole discretion, that it would be in the Company’s best interests to do so. Notwithstanding, we reserve the right to refuse service to anyone for any reason at any time.

2. Eligibility and Accounts

By using our Website and service, you confirm that you are at least 18 years of age. If you are under 18 years of age, you may only use this Website under the supervision of a parent or legal guardian. The Company reserves the right to refuse service, terminate accounts, or cancel orders at our discretion if this requirement is not met.

You may register for an account with the Company or complete your purchase as a guest. When registering or making a purchase, you fully agree to provide information that is true, accurate, current, and complete in all respects, and to update such information where necessary. You are responsible for maintaining the confidentiality of your account details, including the creation of a strong and secure password. You fully agree to notify us immediately of any unauthorised use of your account or any breach of security. The Company will not be liable for any losses incurred due to the unauthorised use of your account.

3. Orders and Availability

All orders are subject to acceptance and availability. Placing an order constitutes an offer to purchase our products. An order is considered accepted only when we send you a confirmation email. Items in your shopping cart are not reserved until payment has been completed. We reserve the right to decline or cancel any order if stock is unavailable, pricing errors occur, or fraudulent activity is suspected.

Notwithstanding, we reserve the right to cancel or refuse any order you place with us for any reason. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. Additionally, we reserve the right to discontinue any product at any time. 

In the event that an item is out of stock, the Company may accept pre-orders, subject to the Pre-Order Policy set out below.

4. Pre-Orders

When placing a pre-order, you agree that delivery of the product will be subject to an estimated lead time of approximately five to eight weeks before dispatch from our facilities.

All pre-orders are final and are not eligible for refunds, returns, or exchanges. The Company reserves the right to decline or cancel any pre-orders, and in such cases, you will be informed within a reasonable timeframe.

5. Pricing, Duties and Payment

All prices are listed in Malaysian Ringgit (MYR) unless otherwise specified. International customers are responsible for applicable import duties, taxes, and charges. We accept Visa, Mastercard, and other payment methods listed at checkout. Payments are processed securely, and we are not responsible for any unauthorised third-party access.

The Company reserves the right to change the price of any of its products at any time.

6. Shipping & Processing

Orders are processed and shipped in accordance with our Shipping Policy. Title passes to you once payment is received in full. Risk of loss or damage transfers to you upon handover to the logistic provider.

7. Return and Refund Policy

All returns, refunds, and exchanges are governed by our Returns and Refunds Policy.

8. Product Information & Colours

We strive to ensure that all product descriptions, images, and details displayed are accurate. However, actual product colours may vary due to photographic lighting sources and/or inconsistencies of various device settings, and we cannot guarantee that the colour you see accurately portrays the true colour of the product. Furthermore, every individual may see these colours differently. Screen images are intended as a guide and should not be regarded as absolutely precise. By purchasing, you acknowledge and accept this disclaimer.

9. Intellectual Property

The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by Malaysia and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, disassembled, decrypted, extracted, modified, reproduced, reverse compiled, reverse engineered, used to make derivative works of, downloaded or distributed in any way, in whole or in part, without the express prior written permission of the Company. Any unauthorised use of the material is strictly prohibited.

10. Links to Other Websites

The Company’s Website may contain links to other websites which are not operated or controlled by the Company. We are not responsible for the content, accuracy, or opinions expressed on such websites, and we do not investigate, monitor, or verify the accuracy or completeness of such websites. Please remember that when you use a link to go to another website, our Terms are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their cookies or other methods to collect information about you.

11. Cookies

Our Website uses cookies to identify the areas of our Website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our Website, but they are non-essential to its use. However, without these cookies, certain functionality, like videos, may become unavailable, or you would be required to enter your login details every time you visit the Website, as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access functionality on our Website correctly or at all. 

12. Changes To Our Terms and Conditions

We reserve the right to amend or make any changes to these Terms at any time without prior notice and at our sole discretion. If you do not want to agree to these or any updated Terms, please refrain from using our service.

13. Modifications to Our Website

The Company reserves the right to make additions, deletions, and modifications to the contents of the Website and to suspend or discontinue, temporarily or permanently, the Website or any service to which it connects at our sole discretion, at any time without prior notice and without liability to you. 

14. Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products and services) or provide links to third-party Websites or services ("Third-Party services").

You acknowledge and fully agree that the Company shall not be responsible for any third-party services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. The Company does not assume and shall not have any liability or responsibility to you or any other person or entity for any third-party services.

Third-party services and links thereto are provided solely as a convenience to you, and your access and use of them are entirely at your own risk and are subject to such third-parties' terms and conditions.

15. Submissions and Privacy

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of the Company without any compensation or credit to you whatsoever. The Company and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas. 

16. Errors, Inaccuracies and Omissions

Occasionally, there may be information on our site or in the service that contains typographical or other errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). If you have already been charged for the purchase and your order is cancelled by us, we shall issue a refund to your original payment method in the amount of the charge.

We undertake no obligation to update, amend or clarify information in the service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

17. Prohibited Uses

In addition to other prohibitions as set forth in this Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

18. Disclaimer of Warranties and Limitations of Liability

The Company is not responsible for any content, code or any other imprecision. The Company does not provide warranties or guarantees.

In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the service or the contents of the service.

The site is presented "as is" and “as available”. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these Terms or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-Website links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third-party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control. Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site, regardless of the form of action, whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages. No oral advice or written information given by the Company or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, the Company does not warrant that the Company's service will be uninterrupted, uncorrupted, timely, or error-free.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

19. Indemnification

You agree to indemnify, defend and hold harmless the Company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable lawyer’s fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

20. Governing Law

These Terms and Policies are governed by the laws of Malaysia. You consent to the exclusive jurisdiction of the courts in Malaysia in connection with any action or dispute arising between the parties under or in connection with these Terms and Policies. Your use of the Website and our service may also be subject to other local, state, national, or international laws.

21. Contact Us

Do not hesitate to contact us if you have any questions via email at havaragroupmy@gmail.com