Privacy Policy

1. Scope of Policy
This Privacy Policy explains how the Company collects, uses, stores, and protects your personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (“PDPA”).

By accessing or using our service, you confirm that you have read, understood and fully consent to the collection, storage, use, processing and disclosure of your personal data in accordance with our Privacy Policy.

2. Information We Collect
We collect information from you when you visit our website, register with us, communicate with us, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

We may collect the following information but not limited to:

Personal information such as your name, address, email, and phone number.
Payment details (processed securely by third-party providers; we do not store full card data).
Order history and transaction details.
Technical data such as IP address, browser type, and cookies.
Preferences including wishlists, size, and marketing consents.

The Company may collect customers data necessary to provide the service to our customers. Customers may voluntarily provide us with information they have made available on social media sites. If you provide us with any such information, we may collect publicly available information from the social media sites you have indicated. You can control how much of your information on social media sites that is made public by visiting those sites and changing your privacy settings.

3. Use of Information
We use your data to:

Process and fulfil orders, payments, and deliveries.
Communicate with you about orders, returns, or support queries.
Improve our products, services, and website.
Send you marketing communications that we think may be of interest to you.
Comply with legal obligations.
To personalise your experience.
To improve our website.
To administer a contest, promotion, survey or other site feature.
For customer and audience targeting on sites such as Instagram and Facebook.

4. Sharing of Information
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, sponsors, promotional and marketing partners, advisors, service-providers and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, e-mail management, storage marketing, credit card, accounting, and administrative processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website in a shared location, and the type of device used to visit the website. They may aggregate information about our advertising and what you see on the website, and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process, to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

5. Data Retention

We keep your information for as long as necessary to provide the service to you and to fulfil the purposes described in this Policy, and to comply with our internal policies and processes, legal or regulatory obligations. This is also the case for anyone that we share your information with and who carries out services on our behalf.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from loss, misuse, or unauthorised access. We cannot, however, ensure or warrant the absolute security of any information you transmit to the Company or guarantee that your information on the service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, digital or managerial safeguards.

7. International Transfers

The Company is incorporated in Malaysia. Information collected by us, through direct or indirect interactions with you, or from the use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

8. Updating Your Information

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will not affect other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy before such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form.

9. Change to the Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of the Company or any of its Corporate Affiliates (as defined herein), or that portion of the Company or any of its Corporate Affiliates to which the service relates, or if we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganisation or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

10. Affiliates

We may disclose information (including personal information) about you to our Affiliates. For purposes of this Privacy Policy, "Affiliate" means any person or entity who partners or collaborates with us on projects and/or initiatives, and who directly or indirectly controls, is controlled by or is under common control with the Company, whether by ownership or otherwise. Any information relating to you that we provide to our Affiliates will be treated by those Affiliates per the terms of this Privacy Policy.

11. Governing Law

This Privacy Policy is governed by the laws of Malaysia. You consent to the exclusive jurisdiction of the courts in Malaysia in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy. Your use of the website and our service may also be subject to other local, state, national, or international laws.

By using our service or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website or use our service. Continued use of the website, direct or indirect engagement with us, or following the posting of changes to this Privacy Policy will mean that you fully accept those changes.

12. Links to Other Websites

This Privacy Policy applies only to the service. The service may contain links to other sites not operated or controlled by the Company. We are not responsible for the content, accuracy or opinions expressed in such sites, and such sites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the service to another site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other site, including those that have a link on our platform, is subject to that site’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

13. Cookies

Our website uses cookies to identify the areas of our website that you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to enhance the performance and functionality of our website, but they are non-essential to its use. However, without these cookies, certain functionality, like videos, may become unavailable, or you would be required to enter your login details every time you visit the website, as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access functionality on our website correctly or at all.

14. Changes To Our Privacy Policy

We reserve the right to amend or make any changes to this Privacy Policy at any time without prior notice and at our sole discretion. If you continue to use the service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated terms or conditions of the Privacy Policy, please refrain from using our service.